Help To Grow Talk: Communication Skills

6. Active Listening for Conflict Resolution - A Talk With Peter Novak (Strictly Speaking Group)

December 19, 2023 Help To Grow Talk Productions Episode 6
Help To Grow Talk: Communication Skills
6. Active Listening for Conflict Resolution - A Talk With Peter Novak (Strictly Speaking Group)
Help To Grow Talk: Communication Skills
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Show Notes Chapter Markers

Listen, and learn about Active Listening for Conflict Resolution in this talk with our guest Peter Novak, CEO and Founder of Strictly Speaking Group: better communicators build better companies.

In this Help To Grow Talk Episode, Peter Novak talks about how you can you use the technique of active listening for conflict resolution.

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Thanks for Listening & Tune in Next Time!

Intro
What is Active Listening?
Link between Resolving Conflict and Active Listening
Understanding What a Person Wants and Needs: Know the Difference between Postions and Interests
A Framework for Active Listening for Conflict Resolution: E.A.R.S. - Empathy, Active Listening, Reflecting, Summarizing
Example of an IT Client: Learning Active Listening for Conflict Resolution
Recommended Resources
Active Listening is a Skill That Can Improve All Aspects of Your Personal and Professional Life
Outro